1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This may include:
- Personal identification information (name, email address, phone number)
- Student information (index number, student ID)
- Booking preferences and history
- Payment information (processed securely through our payment partners)
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Process and manage your hostel bookings
- Verify your student status and eligibility
- Communicate with you about your bookings and account
- Provide customer support and respond to inquiries
- Send important updates about our services
- Improve our website and services
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To university administration for verification purposes
- To payment processors for secure payment processing
- To comply with legal requirements or protect our rights
- To trusted service providers who assist us in operating our website
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission
- Secure storage of personal information
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through trusted partners
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with relevant authorities
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and improve our services
- Provide personalized content and recommendations
- Ensure secure and efficient website operation
You can control cookie settings through your browser preferences.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: