1. Acceptance of Terms
By accessing and using the UENR Hostels booking platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Eligibility
To use our hostel booking service, you must:
- Be a registered student at the University of Energy and Natural Resources
- Have a valid student ID and index number
- Be at least 18 years old
- Provide accurate and complete information during registration
- Comply with all university policies and regulations
3. Booking and Payment
When making a booking through our platform:
- All bookings are subject to availability
- Payment must be completed within 24 hours of booking confirmation
- Prices are quoted in Ghanaian Cedis (GHS)
- We accept various payment methods including bank transfers and mobile money
- Refunds are subject to our cancellation policy
- Late payments may result in booking cancellation
4. Cancellation Policy
Our cancellation policy is as follows:
- Cancellations made 30 days or more before check-in: Full refund
- Cancellations made 15-29 days before check-in: 50% refund
- Cancellations made less than 15 days before check-in: No refund
- Special circumstances may be considered on a case-by-case basis
- All cancellation requests must be made in writing
5. Student Responsibilities
As a student using our hostel booking service, you agree to:
- Maintain good conduct and respect hostel rules
- Keep your room and common areas clean and tidy
- Report any maintenance issues promptly
- Respect the privacy and rights of other students
- Comply with all university and hostel regulations
- Not engage in any illegal activities on hostel premises
- Pay all fees and charges on time
6. Prohibited Activities
The following activities are strictly prohibited:
- Subletting or transferring your booking to another person
- Using hostel facilities for commercial purposes
- Bringing unauthorized guests or pets
- Damaging hostel property or facilities
- Creating excessive noise or disturbances
- Possessing illegal substances or weapons
- Violating university policies or local laws
7. Limitation of Liability
UENR Hostels shall not be liable for:
- Personal injury or property damage not caused by our negligence
- Loss or theft of personal belongings
- Interruptions in service due to maintenance or technical issues
- Acts of nature or circumstances beyond our control
- Indirect or consequential damages
8. Privacy and Data Protection
We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
9. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after changes constitutes acceptance of the new terms.
10. Contact Information
If you have any questions about these Terms of Service, please contact us: